Gerneral terms and conditions of business

1. Scope of application

All orders placed through our online shop shall be governed by the following General Terms and Conditions.

2. Contracting parties, Customer service

The contract of sale is between you and Stellame GmbH. Further information about us can be found in the Legal Notice. In the event of any questions, complaints, or objections you can contract Customer Service under the telephone number +49 (0)2841 8813072.

3. Formation of the contract

The presentation of the products in the online shop does not represent a legally binding offer, but an online catalogue without obligation. By clicking on the “Buy Now” button you are placing a non-binding order for the goods in your shopping cart. Receipt of your order will be confirmed straight away by email after you have submitted your order. This does not represent an acceptance of the contract. We can accept your order by sending an order acknowledgement by email or by delivering the goods within five days.

4. Payment options: Advance payment, credit card, paypal.

Payment in advance
If you select “Payment in Advance” as the payment method we will give you our bank account details in the order confirmation and deliver the goods on receipt of payment.

Credit card
Your credit card account will be debited on completion of the order.

5. Collection by the customer

We deliver only through shipment. Unfortunately it is not possible for you to collect the goods yourself.

6. Information concerning the right of cancellation

Information concerning the right of cancellation

According to section 13 of the German Civil Code (BGB) a consumer is any natural person who enters into a legal transaction for purposes that can largely be counted as neither a commercial nor an independent professional activity.

Right of cancellation

The cancellation period is fourteen days from the date when you or a third party designated by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us (Stellame GmbH, Roseggerstr. 16, 47445 Moers, Phone: +49 (0)2841 8813072, email: ) by means of a clear statement (e.g. a letter sent by mail, or an email) concerning your decision to cancel this contract.

You can also fill out and submit the template cancellation form or another clear statement electronically on our website ( If you choose to exercise this option we will immediately acknowledge receipt for your cancellation (e.g. by email). You will have complied with the time limit for giving notice of cancellation if it is sent before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we immediately have to refund all payments received from you, including delivery costs (with the exception of any additional costs incurred due to your having chosen a different type of delivery than the cost-effective standard delivery that we offer). This must be done within no more than fourteen days from the date when we receive your notice of cancellation. For this refund we will use the same payment method as the one that you used to carry out the original transaction unless we have explicitly made a different agreement with you; on no account will this refund cost you anything.

We may refuse to make a refund until the goods have been returned to us or until you have proved that you have returned the goods, whichever is earlier.
You must send or hand over the goods to us immediately and in any case no later than within fourteen days of informing us that you intend to cancel this contract. You will have complied with the time limit if you send the goods before the fourteen-day period has expired.

You only have to reimburse us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary in order to inspect their condition, characteristics, and functionality.

Template cancellation form

If you wish to cancel the contract, please send us the following data by email.


I hereby cancel the contract that I have made to buy the following goods:
•    Order number*
•    Article number* / quantity*:
•    First name*
•    Last name*
•    Email address*
•    Street and house number*
•    Postcode*
•    Town or city*
•    Telephone number*
•    Ordered on*
•    Received on*
(*) Mandatory fields

You can also send us this information by letter to:
Stellame GmbH, Roseggerstr. 16, 47445 Moers

End of the information concerning the right of cancellation

7. Agreement regarding the allocation of costs when the right of cancellation is exercised

If you exercise your right of cancellation as explained above, we reserve the right to charge you for the return of the goods.

10. Storing the text of the contract

We will not store the text of the contract.

11. Language of the contract

The language of the contract is German.